Shipping and Returns

What does shipping cost?

Our shipping cost (worldwide) is $5.50 per order. All orders over $150 enjoy free postage and handling.

WHERE CAN I HAVE MY ORDER SHIPPED TO?

Presently we ship to the following countries.

Australia, Austria, Belgium, Brazil, Canada, China, Cook Islands, Costa Rica, Croatia, Czech Republic, Denmark, Ecuador, El Salvador, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Japan, Macau, Malaysia, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Samoa, Singapore, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Tonga, UK, USA, Vanuatu, Uruguay and Vietnam.

If you want to have an order sent to a country not on the below list please contact our order processing team at [email protected]

When will I get my order?

We aim to process and dispatch orders within 24 hours (Monday - Friday).

Depending on your country and location, your order should arrive within 2-12 business days of the time your order is processed, using World Organics standard shipping methods. We cannot guarantee or provide a day of the week or time of day for delivery.

World Organics orders are dispatched from our New Zealand warehouse via the following methods:

  • -New Zealand parcels are sent by Courier Post.
  • -Australia parcels are dispatched from New Zealand by air and handled by Toll Courier Service once in Australia. All orders are trackable.
  • -World Wide – parcels are sent via New Zealand Air Post and by International Courier. 95% of all orders are trackable.

**Please make sure you fill in your correct address and full telephone number to avoid delays in delivery time.

How do I pay?

You can pay in US, AUS or NZ dollars depending on the location you are shopping in. If shopping in Australia you will pay in $AUS, if shopping in New Zealand you will pay in $NZ, for the rest of the world you will pay in $US.

We accept Mastercard or Visa cards. Credit cards payments are processed by Direct Payment Solutions, New Zealand’s largest and most trusted payment provider. Alternatively you can shop using PayPal, the world’s largest and most reliable online payment system.

What about Customs Clearance?

Customs Tariffs:

The delivery cost does not include any applicable duty or customs tariffs that may be levied upon importation. These charges must be paid by the consignee.


Customs Declaration:

A customs declaration must accompany all international shipments. We are required to state the value of the goods to customs. This will be as per the order value of the sale from your consultant to you, which is generally 30% less than retail.

Note: Due to customs regulations and circumstances beyond our control, in some countries products may be undeliverable.

How do I return a product?

World Organics hope that you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within thirty business days of your receipt of goods.

To receive a Return Authorization Number for a return, please contact at [email protected]

Return the parcel by post to the following address:
World Organics
Unit 2, 322
New North Road, Kingsland
Auckland 1021
New Zealand

How do I get in touch about my order?

You can email us at [email protected] or call us on these numbers for all enquiries, refund or replacement requests or delivery enquiries.

New Zealand phone number:

P: +64 9 2804895 or 0800-WORLDO


Australia and International Toll Free number:

P: 1800 812 632